Incoming 24 November 2016
How to work with Russian tourists in case of problems?
Not always the behavior of hotel’s guests is good enough. What to do if your guest misbehave and kick up a row? How to call him to order without prejudice of his rights?
If you do not deal with unruly guest by yourself, the best option is to call the police, who, if necessary - will take him to the police station.
But you need to understand, that the Russian tourists being abroad has certain rights, even if he has responsibility for the current ugly situation. For example, at the police station he has the right to:
- Require telephone to communicate with the Russian consulate. After communication he has to report in clear and understandable form what happened to him, where he is, and then wait for arrival of the consular officer.
- Require to send to the Russian consulate written notice of the fact of the incident if the call failed.
- Do not sign any documents or records in a foreign language in the absence of consular employees, since then such evidence may be the basis for the charges.
Thus, the Russian consulate is protecting primarily the rights of tourists abroad. Its employees are under obligation to provide all possible assistance: to control, that the detainee tourist would be provided by an assistance of interpreter and a lawyer, to control within their powers the progress of the case, to prevent human rights violations.
If there is no consulate in the country, were the tourist is, he may apply to the Russian trade mission or a representative office of the Russian airline company. Even if the employees of these organizations will not provide a real help, they will give him in any case the necessary information and help to orientate in the situation.
The lawyer comment:
Of course, in the case of rowdyism at the hotel, it is best to apply to police assistance. But before to do it, it is necessary to try to solve the incident peacefully, because the extra publicity is not good for the reputation of the hotel. For example, if the head of the family is excessively raged, it is possible to apply for assistance to his wife. In certain cases it can work.
But the riot and disorderly conduct - these are the cases in which the tourist have responsibility for disorder. And for example if, a tourist at the hotel was robbed, his items and documents were stolen - the cases in which he is an injured party?
Theft – is a criminal offense in any country in the world and police is engaged in its investigation. So, it is necessary to advise the tourist to apply to police with a statement. If it is practiced in your hotel, you can call the police at the scene, if not – you may tell the tourist in details how to get to police station. It is necessary to explain the tourist about his right to apply in addition to the Russian consulate. Here are the web sites of the Russian consulates in the countries, which are visited by Russian tourists most frequently:
As a rule, the Russian tourists travel abroad with health insurance. It is not possible to visit most countries without it.
Recently, however, the Russian tourists are offered to issue a juridical insurance. In many foreign countries this type of insurance has appeared a long time ago and is quite popular. But for Russia - it is new, but progressive issue.
The Russian tourists with the juridical insurance in his hands - what does it mean, for example, for the hotelier or airline company? In other words, what to expect from such a tourist?
During leisure, travel or business trip abroad, the tourist can get into a situation where he needs juridical aid and sometimes that assistance should be fast.
For example, during the flight there was a conflict situation on board and there was a long flight delay, or a traveler has not received from the airlines on the services that are expected. And it may happen that robbed or he got into a fight, damaged property in a tourist hotel. Yes, little can happen on vacation or on a business trip when necessary qualified legal advice, or even the presence of a lawyer. In this case, a tourist, a legally insurance, makes a call to the call center at the number listed in the insurance (similar to the health insurance) and get answers to all their questions. He will explain how to behave with the airline or hotel directly, which can not be done, and that, on the contrary, it is necessary to protect yourself, but do not break the law of the host country. If local law requires the presence of a lawyer in the current conflict situation, the Russian the insurer associated with its foreign partners, lawyers who go to the tourist for legal aid.
Thus, if your hotel arrived tourist from a legal insurance, you need to understand that if with it will conflict situation, the "razrulivat" it will not be he, a professional lawyer, whose purpose - to protect their client and not give it to anyone offense.