Tui Russia announced the cancellation of all tours to all destinations with a departure date from March 20 till April 30, 2020.
The company explained this decision by the recommendation of the Federal Tourism Agency to decline traveling outside the Russian Federation until the epidemiological situation normalizes.
At the same time, the tour operator offered to rebook the tours to Russian resorts or to postpone travel dates after April 30, 2020. In addition, the funds for a canceled trip can be used to any future one. The found transfer from one booking to another will be carried out at the exchange rate on the day the tour was paid.
The cancellation of all tours abroad was also announced by Anex Tour. The company will operate only one way flights for their current clients to Russia. The tour operator offers to rebook tours to any Russian destination or to postpone travel dates to later dates.
The partner air company of Anex Tour - Azur Air emphasized that the return of Russian clients from foreign countries runs in normal mode. The company will keep the flight team during the forced pause to be ready to start operation any time.
Pegas Touristik announced on its website the cancellation of all tours to all abroad destinations from March 23 till April 20, 2020. The clients are invited to reschedule travel dates or to use the done payments for any travel product of the company until December 31, 2021.
The company deposits the payments, so no actual costs are charged. Moreover, funds will be re-charged at the exchange rate on the day of payment. This allows to the agents to save the commission and will be beneficial for the tourists, because the exchange rate has increased significantly*.
*For the last two weeks (06.03 – 21.03) a decline in the ruble to euro is 14% and 21% to US dollar.
A similar decision was made by the tour operator Intourist. The company cancels all bookings for the dates March 20 - April 25, 2020. The payments (excluding actual costs for regular flights, visas, insurances), can be transferred to another reservation for the same clients at the rate on the payment day or can be left as a deposit on the same booking.
The tour operator Space Travel announced the termination of any flight programs for the period starting from March 20 till April 20. The dates can be revised later on. The tour operator asks not to cancel, but to rebook the holiday for later dates.
Ics Travel Group offers to the partner travel agencies to book for later dates, most likely, the situation will be settled in July or August. According to the Ics general manager Mr. Filatovsky the main issue for the entire tourism market is to build effective interaction in the chain "tour operator – travel agent - tourist" taking into account the interests and capabilities of all parties.
