The customer’s requirements for DSBW-Tours and Matryoshki Tour operators exceeded the sizes of the financial guarantees of both tour operators. As it was told in Orbita company, which insured DSBW's liability for 50 million Rubles, as of July 30, Orbita has 406 payment calls – for the sum more than 60 million Rubles.
Thus, for today it is already clear that there is not enough financial guaranties to compensate the cost of paid services for tourists of DSBW-Tours. Especially when you consider that, as it was previously told by the General Director of the tour operator Karen Goncharov, the company has obligations for 1,000 clients. In this case, even less than half of all DSBW-Tours customers' claims are included in the register of claims of the insuring company.
A similar situation with payments has developed among the customers of Matryoshki Tour, who should receive compensation in Yakor company. According to the information published on the insurer's website, as of August 1, 300 tourists have applied for refunds. The volume of claims for today is more than 33 million Rubles, while the supplier of travel services was insured in the company for 25 million Rubles.
It is noted, that the civil liability of both companies - DSBW-Tours and Matryoshki Tour - was also insured in Investstrakh insurance company, but it is obvious that tourists should not count on payments from this insurer. The company has a revoked license and bankruptcy proceedings instituted.