The Federal Agency of Tourism informs that, according to the information of Rosaviatsiya, it was imposed a limitation of validity period of the operator's certificate for LLC AZUR Air airline (Rosaviatsiya order No. 69-P dated 02.02.2018). Air authorities sent a letter to the given airline about the need to terminate booking and sells of tickets within the framework of contractual relations with tour operators, as well as selling their own tickets for flights of the airline with departures after 19.03.2018.
At the same time, Rosaviatsiya receives information regarding the continuation of selling of tickets for the flights of LLC AZUR Air with departures after March 19, 2018 in the framework of contracts for the sale of tourist products, which can lead to massive violations of the rights of passengers (tourists) and creation of social tensions in the country.
In this regard, Rostourism draws the attention of tour operators realizing tourist products, which include transportation by flights of AZUR Air with departures after March 19, 2013, as well as travel agents selling such tourist products, to the need:
- termination of the formation and sells of the tourist products, which include transportation by the flights of LLC AZUR Air with departures after 19.03.2018;
- the adoption by the tour operator of the necessary measures to ensure transportation guarantees for the paid tours with transportation by AZUR Air flights with departures after March 19, 2018 by flights of alternative air carriers;
- termination of the sale of air tickets (out of tourist products) for flights performed by LLC AZUR Air with departures after March 19, 2013;
- correction in this regard of flight programs and searching of alternative carriers.
At the same time we remind tour operators that, in accordance with Art. 9 of the Federal Law of November 24, 1996 No. 132-FZ "On the basis of tourist activities in Russian Federation", tour operator is obliged to ensure the provision of all services included in the tourist product regardless of who were to be provided these services. And tour operator is responsible for non- rendering of services or inadequate rendering.
As part of the implementation of the agreement on the sale of a tourist product, of which charter flights are an integral part, it is the tour operator that is recognized as the proper executor of the contract of such transportation (clause 50 of the resolution of the Plenum of the Supreme Court of Russian Federation of 28.06.2012 No. 17 "On the consideration by courts of civil cases on disputes about defense of consumers rights").